mb8 Privacy Policy
This page describes what we collect when you use mb8 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. Our privacy practices are transparent — we do not sell your data to third parties, and we only use it for purposes directly related to your account and our service.
Our mb8 platform operates under strict data-protection standards. All information you submit — your name, email, phone number, payment details, and identity documents — is encrypted and stored securely. We regularly audit our systems to ensure compliance with data-security regulations applicable to our jurisdiction.
If you have questions about how we handle your data, our support team can explain our practices in plain language. You also have rights regarding your personal information, which we describe below.
What data we collect on mb8
When you create an mb8 account, we collect your full name, email address, phone number, and date of birth. These details are necessary to verify your identity and comply with legal anti-money-laundering (AML) requirements. We also collect your mailing address during account setup.
For payment processing, we collect information about your chosen deposit method — the e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment) or bank (e-wallet, mobile banking, local payment, online payment) you use. We do not store your full payment credentials (card numbers, wallet pins) on our servers. Instead, we use encrypted tokens provided by the payment processor, which allows us to process withdrawals without holding sensitive payment data.
During identity verification (KYC), we collect copies of your government-issued ID and a selfie photo. These documents are used only to confirm your identity and prevent fraud. We store them separately from your game history and payment data.
We also collect usage data — which games you play, your betting history, deposit and withdrawal records, and support interactions. This information helps us improve our service and detect unusual account activity that might indicate fraud or abuse.
Our mb8 data collection is limited and necessary
We only ask for information we need to operate your account and comply with law. We do not collect data about your browsing history outside mb8, your location (beyond what your payment method reveals), or any sensitive health or financial information beyond what your payment method requires.
How we use your data on mb8
We use your personal data for five core purposes: account verification, payment processing, customer support, fraud prevention, and regulatory compliance. When you log into mb8 from a new device or location, we may request additional verification — this is a security measure to protect your account from unauthorized access.
Your game history and betting records are used to calculate your account balance, process withdrawals, and generate your account statements. If you contact our support team, your data helps us troubleshoot issues and resolve complaints. We also use aggregated, anonymized data (patterns that do not identify individuals) to improve our game offerings and platform performance.
We retain your data for as long as your account is active and for a period after closure to satisfy legal obligations — typically between two and seven years depending on the jurisdiction and data type.
Payment processors and third-party partners
Our mb8 platform uses third-party payment processors to handle deposits and withdrawals. When you choose e-wallet, mobile banking, local payment, online payment, or e-wallet, your transaction data passes to that e-wallet provider's servers. We do not control how those providers use your data — they have their own privacy policies. Similarly, when you transfer funds to a mobile banking, local payment, online payment, or e-wallet virtual account, your bank receives your transaction details.
We also use third-party hosting providers to run our servers. Our servers may sit outside your jurisdiction — for example, in Singapore or Malaysia. This means your data is transmitted and stored in those locations, which may have different data-protection laws than Indonesia. By using mb8, you consent to this cross-border data transfer.
We take responsibility for your data — we encrypt it, we limit who can access it, and we delete it when we no longer need it.
Cookies and tracking on mb8
When you visit mb8, we use cookies — small files stored on your device — to remember your login status, language preference, and game settings. These cookies make your experience smoother; you do not have to log in every time you reload the page. Cookies are harmless and standard across all websites.
We also use simple analytics tools to understand how many users visit mb8, which game categories are popular, and whether our pages load quickly. This data is aggregated and does not identify individual users. If you prefer not to use cookies, you can disable them in your browser settings — note that this may slow your mb8 experience.
Your rights under our mb8 privacy policy
You have the right to request a copy of all personal data we hold about you. Contact our support team with this request, and we will provide a detailed export of your data within 30 days. You also have the right to request corrections to inaccurate information — for example, if your registered phone number is outdated, we will update it.
You have the right to request deletion of your account and associated personal data, subject to legal retention requirements. If you choose to close your account, we will delete your game history, payment records, and personal details within 90 days, except for data we are required by law to keep (such as AML compliance records).
If we process your data in ways that concern you, or if you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority. We also maintain an internal complaint process — contact our support team to escalate a privacy concern.
Security practices on mb8
We protect your data using industry-standard encryption (SSL/TLS) and secure servers. When you log into mb8, your credentials are encrypted end-to-end — we never see your password in plain text. Your payment information is tokenized, which means we store a reference code rather than the actual payment details.
Our team undergoes regular security training, and we conduct annual security audits. We also maintain backup systems so that if a server fails, your data is not lost. In the unlikely event of a data breach, we will notify you promptly and describe what information was affected.
Data for users in different jurisdictions
We at mb8 provide our services only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta have the same data protections — our privacy policy applies uniformly across all supported regions. If your jurisdiction has stronger data-protection laws, we comply with those laws for your data.
We do not offer our services in jurisdictions where online gaming is prohibited. If you access mb8 from a restricted jurisdiction, your account may be suspended and your personal data held pending legal clarification.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email or in-app message at least 30 days before the changes take effect. Continued use of mb8 after such notice constitutes acceptance of the updated policy.
How to contact us
- For data-access requests or privacy concerns, email our support team or use the contact form on mb8.
- Our response time for privacy inquiries is typically 5–10 business days.
- You can also contact our data-protection officer directly if your concern is not resolved by standard support.